are easy. Most items can be refunded, exchanged, or replaced when
returned in original and unopened condition. All returns or claims must
be made within 10 days of delivery. Returns after 10 days are
subject to a 15% restocking charge. Exchanges must be in undamaged
condition. (Note: All returns on Sanjiu products are subject to a 15%
restocking charge.) Opened products cannot be exchanged. All sales final
at Redding, CA 96049. Special orders will not be accepted for return.
If you are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange. Returned products must be unopened, unused, and in resellable (not damaged) condition. All claims must be made within 10 days of delivery. Please call immediately (1-530-223-4849) if you want to return a product. Refunds for items returned will be credited in the same form as the original payment type. Refunds for items returned more than ten days after the delivery date are subject to a 15% restocking charge and will be in the form of a credit redeemable on your next purchase. The original shipping and handling charges are not refundable. If you have an exchange for the same dollar amount as the original purchase, no additional shipping or handling charges will be incurred.
Please mail your package in a prepaid, insured, traceable method to the address below.
East Earth Trade Winds, 144 Hartnell Avenue, Redding, CA 96002
Note: All returns on Sanjiu herbal extracts powders are subject to a 15% restocking fee.